Fre­quent­ly Asked Ques­tions

General Site FAQs

This video will take you through the commission process!

Artistree primarily offers your clients security.

Requesting commissions through social media DMs, email, or Discord can feel a little untrustworthy or unprofessional. Especially for those new to commissioning digital art.

With Artistree handling the transactions, we give your customers the trust to pay 100% up front. If something goes wrong, customers can contact Artistree to get a refund!

Artistree also brings structure, clarity, and accessibility to the commission process. Some potential customers may be too shy to DM artists on social media, or just don't know how the commission process works!

Indeed, artists using Artistree generally report an increase in commission requests!

Yes! We encourage sellers to charge 100% of the commission price up front.

While we cannot stop chargebacks from happening, we can protect our artists when they do occur. If you receive a chargeback, we may ask for details about the commission.

No money will be removed from an artist's account when a chargeback happens. Any funds held will be our own while we handle the dispute. See the diagram below for how it works:

chargebacks

If the artist in question was engaging in fraudulent behavior and loses the chargeback dispute, we would reverse the money paid from that artist's account.

If an artist has delivered work with approvals from the customer, they have nothing to worry about in terms of disputes, as all customer approvals are documented by the platform and submitted as evidence.

Yes! When accepting a commission, the seller will set the Terms of Service and price.

Every commission is different, so we wanted to offer flexibility in the ToS. We are considering offering templates in the future.

Artistree is now available to artists in the following countries:

  • United States
  • Algeria
  • Argentina
  • Australia
  • Austria
  • Belgium
  • Bosnia & Herzegovina
  • Bulgaria
  • Brazil
  • Canada
  • Chile
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Dominican Republic
  • Egypt
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Georgia
  • Hong Kong
  • Hungary
  • India
  • Indonesia
  • Ireland
  • Israel
  • Italy
  • Jamaica
  • Kenya
  • Kazakhstan
  • Kuwait
  • Latvia
  • Lithuania
  • Luxembourg
  • Malaysia
  • Malta
  • Mexico
  • Nigeria
  • Netherlands
  • New Zealand
  • Norway
  • Paraguay
  • Peru
  • Philippines
  • Poland
  • Portugal
  • Romania
  • Saudi Arabia
  • Singapore
  • Slovakia
  • Slovenia
  • South Africa
  • Spain
  • Sweden
  • Switzerland
  • Taiwan
  • Thailand
  • Trinidad & Tobago
  • Tunisia
  • Turkey
  • Uruguay
  • United Kingdom
  • United States
  • Venezuela
  • Vietnam

Artists can sell to customers from the following countries:

  • United States
  • Australia
  • Austria
  • Belgium
  • Bulgaria
  • Canada
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Italy
  • India
  • Indonesia
  • Israel
  • Japan
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • New Zealand
  • Norway
  • Philippines
  • Poland
  • Portugal
  • Romania
  • Singapore
  • Slovenia
  • South Africa
  • Spain
  • Sweden
  • Thailand
  • United Arab Emirates
  • United Kingdom

TLDR: if the content is drawn, you're probably fine!

While we want creators to express themselves via art, we also have some guidelines against funding pornography.

We define pornography as real people engaging in sexual acts (such as masturbation or sexual intercourse) on camera.

Artistree does not sell client or creator data.

Check your spam folder.

If you don't find it there, here’s what to do:

  1. Try to log into your Artistree account
  2. You will see a new screen and a notification that says “user not confirmed”
  3. Click the “Request code” text beneath the Access Code field on the new screen
  4. An email will be sent with an access code, put that into the Access Code field
  5. Click Submit

This should give you access to your account and confirm your email. Apologies for the inconvenience!

Yes. After completing a commission, your client will be prompted to leave a tip.

Tipping has two restrictions:

  • Clients cannot tip more than the price of the commission
  • Tips are only available on Artistree Request Form commissions, not Artistree Invoices

Artistree takes 0% from creators’ tips. However, the payment processor fees will be taken out of the tip amount.

Clients can opt to tip extra to cover the payment processor fees, and to donate to plant another tree. This is optional.

For commissions, Artistree charges a Service Fee to ensure safe delivery and processing of the order.

This doesn't apply to tips. So we leave it up to the client with the option to tip extra to ensure the artist gets 100% of the tip.

Pricing FAQs

During checkout, your clients pay a small platform fee; this lets us keep the site free for artists to use (and plant trees)!

Artistree charges your clients a platform fee of 6.5%. If the price of the commission is less than $100, an extra $2.60 USD is added.

Much of this fee is used to cover payment processor fees, ensuring artists can get paid 100%!

For example, if you set the price of a commission at $100, your customer would pay $106.50 total (before taxes).

Lots of other sites, such as Fiverr and Upwork, also charge customers a 5-5.5% platform fee. This is on top of charging creators 20% of what they make!

The vast majority of clients are happy to pay a bit more if it means supporting an artist (and the environment!).

The reality is, it costs money to maintain the website and pay our developers a living wage.

Lots of "gig economy" companies (and companies in general) claim that they can't pay people fairly, because it's unprofitable.

By making Artistree a profitable site, we hope to demonstrate that it's possible to do the right thing, while still making money.

After a commission has been accepted and the price is set, a "Pay Now" button will appear on the commission page.

Artistree uses Stripe and PayPal to process payments. They accept all major credit cards.

Clients are redirected to a secure payment page where they enter their info. We do not store any credit card or personal information.

We're currently working on adding countries to the site! If you want to join your country's pilot program, please email us at support@artistree.io. We'll reach out to you via email when you're eligible to join.

Join our discord for updates, we announce new features and availabilities there first! -- https://discord.gg/mDfxshTH6V

Navigate to your profile. Click "View Dashboard" under Stripe's Payment Settings.

In your Stripe dashboard, you can see which payout failed and why. In our experience, this usually happens because:

  • your linked debit card expired
  • you entered your bank account number incorrectly

Contact Stripe or your bank if you need further assistance.

No, marketplaces generally encourage price undercutting and negative competition among sellers.

Instead, Artistree is meant to be used for commissions that you source from your own, personal customer base.

We're not meant to help you find customers, but rather stay organized and feel secure with the work you already have!

Due to Brazil’s international merchant PayPal fee, note that your clients’ pricing structure is different for commissions priced over $100.

Commission Price (USD)$1-$100$100+
Client of Brazilian Creator is Charged6.5% + 2.607% + 2.60

The reason for this pricing difference is due to Brazil’s PayPal merchant fees. To ensure artists keep 100%, and that we have enough money to donate to plant a tree, we must raise our fee slightly for sales over $100.

Please note that only clients buying from a Brazilian seller are affected by the new pricing.

Devido à tarifa brasileira de pagamentos comerciais internacionais do PayPal, note que a estrutura de precificação dos seus clientes é diferente para comissões acima de 100 dólares.

Preço da comissão (USD)$1-$100$100+
Seu cliente é cobrado6.5% + 2.607% + 2.60

Essa diferença de preço é devido à tarifa brasileira de pagamentos comerciais internacionais. Para assegurar que artistas mantenham 100%, e que tenhamos dinheiro suficiente para doação para plantar árvores, precisamos aumentar levemente nossa taxa para vendas acima de 100 dólares.

Por favor note que apenas clientes comprando de um vendedor brasileiro são afetados por essa nova precificação.

Payments FAQs

Artistree charges your clients located in the EU and UK VAT, and files on behalf of the artist! This means you can sell to clients without worrying about collecting and remitting VAT ever again!

If we meet the GST/VAT thresholds for certain other countries, Artistree will collect and remit GST/VAT as required by regulations (Australia, Canada, Indonesia, etc.).

Art delivered through Artistree falls outside of EU ESS ("electronically supplied services”) laws.

Essentially, your clients are not charged VAT on the total commission price, but rather the small fee Artistree charges. This saves your clients money in VAT fees, because the money for your art is treated as a pass-through (not VAT-taxed, though still subjected to income tax). This is a similar tax structure that sites like Fiverr use, for example.

For a $100 commission, instead of a VAT of $25 (using Sweden's 25% VAT as an example), your Swedish clients would only pay VAT on our $6.50 Artistree fee (so $1.63 in VAT)!

Artists are responsible for filing income taxes on any money earned through Artistree.

If you are located in the United States, and have made over $600 selling on Artistree throughout the year, PayPal or Stripe will give you a 1099-K Form around tax time. You can file this form alongside any regular income forms (W-2, etc.) you might have.

If you are located outside the USA, be sure to look up your country’s tax laws surrounding reporting income from freelance work, where applicable. Always consult with an accountant or tax expert if you’re not sure!

For some non-USA artists, it is possible you will be paid a bit more, or a bit less for your commission (usually within 1%). It’s difficult for us to calculate PayPal fees exactly, due to the variance in interchange fees on different types of credit cards.

If you are not paid the correct price you entered for your commission, our system will alert us automatically, and we will reach out to you as quickly as we can.

Over time, these incidents should balance out, since sometimes you will be paid extra. However, if you lose over $10 USD total, please reach out to us at support@artistree.io We will happily reimburse your account!

This can happen if your client does not truthfully indicate to Artistree what country they are from.

If you are not paid out the proper amount for your commission, Artistree Support will reach out to you and confirm whether the client misrepresented their country of origin.

Artistree will NOT reimburse you for fees lost due to clients misrepresenting their country.

We cannot control whether your clients tell the truth or not. As an artist, it is your responsibility to ensure your client is from a country that Artistree supports.

Because Artistree is legally liable for filing VAT / GST taxes, we are not currently available in every country just yet. We apologize for this and are working as quickly as possible to be available everywhere.

If you would rather not deal with this possibility, please use Stripe for your payments.

Refunds are a case-by-case basis and handled by the team. We try to come up with a solution that is fair, considering the amount of work delivered by the artist.

You can initiate a refund request by pressing the "Need Help?" button on the relevant commission.

When you sign up, you need to link a Stripe or PayPal account.

With Stripe: money you earn will be transferred to your bank account every 2-3 days.

With PayPal: money you earn will be transferred to your PayPal Wallet. You can withdraw it to a bank account at your convenience.

Stripe is the same company that handles payments for Doordash, Lyft, and a bunch of other large companies. You can read more about it here!

Yes! Both payment methods are supported if the artist has linked a Stripe account.

Currency FAQs

Artistree currently charges its customers in US dollars. We are currently working on allowing multiple currency support.

We're working on supporting this feature soon! Our apologies, but for now you must set all commission and invoice prices in USD.

The first currencies to be supported will be Canadian dollars, Australian dollars, British pounds, Euros, and New Zealand dollars.

Stripe sometimes uses USA terminology for their banking information. Apologies if this is confusing.

Depending on your country, "routing number" is one of the following:

  • BSB code
  • Transit number
  • BIC/SWIFT code
  • Sort code

Known Bugs

Try closing the current tab and logging in again. This happens sometimes on iOS devices, it's weird. We're working on addressing this, promise!

The login emails are currently case sensitive, we're working on this.

For example, if you tried to login with "artistree@gmail.com", try "Artistree@gmail.com" instead.

If you're still having issues, contact our help email: support@artistree.io. We'll get it sorted.

Other Questions

This is actually against the PayPal Terms of Service: surcharging is forbidden.

Try us out to save yourself the math! You're putting your PayPal account at risk when surcharging clients.

Artistree provides many services and features to artists and clients alike. Some of these include:

  • Image & video hosting
  • Organizational tools
  • Security and anonymity
  • Customer service

Our fee is not a surcharge, but rather the price for providing these services.

As long as the product is digital, yes! Artistree has writers, musicians, and other freelancers taking commissions.

Currently, the site is optimized for digital artists and their workflow.

Not right now. Keeping things digital means that Artistree can ensure delivery through the site!

Introducing shipping also conflicts with our carbon-negative goals. But, if enough people ask, we can definitely try to support physical goods!

If you're an artist, the best thing you can do is use Artistree for your commissions! Even if the site doesn't currently have every single feature you want (for which we apologize!).

In order for us to grow and improve into something better tomorrow, we need artists to use the site today!

Yes! Your feedback is super valuable!

If you want to see a particular feature on the site, please let us know in the #feature-request channel on discord (https://discord.gg/mDfxshTH6V), or email us at support@artistree.io.

We started this site after one of our friends (who is a digital artist) got burned by someone initiating a chargeback on one of her commissions. She was also sick of PayPal constantly raising fees.

After interviewing over 50 digital artists to hear about their experience with the commission process, we created a site that would streamline commissions and let artists get paid fairly.

No, our founders aren't particularly fond of them. Artistree is just for good, old-fashioned digital art!

Our beta launched on October 16th, 2021. We used to be named Artifyc!

Yeah... we don't know how to pronounce it either. It's a long story.

We apologize for the inconvenience.

Please join our discord to flame the devs: https://discord.gg/mDfxshTH6V. You can also email us at support@artistree.io. Tell us about the bug you experienced!

Please join our discord for help, https://discord.gg/mDfxshTH6V.

You can also email us at support@artistree.io.

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